Close the visitor while they're ready.
Your highest-intent visitor is the one ready to talk right now. With one click they hop onto a live video call with your rep — no app, no download — perfect for a virtual estimate. Every call is recorded with on-screen consent, transcribed and AI-summarized straight onto the customer's timeline.
One click on your site, and they're live with your rep
Contact forms make a ready-to-buy visitor wait for a callback that may never connect. The Live Video Desk collapses that gap: the visitor clicks a button on your website and is on a live video call in seconds — right in the browser, no app and no account. You catch them at the exact moment they wanted to talk.
- ✓ One-click video from your own website
- ✓ No app, no download, no account for the visitor
- ✓ Connect at peak intent — not hours later
- ✓ Works right in the browser on phone or desktop
Quote the job without rolling a truck
When you can see the roof, the room or the repair, you can often quote on the spot. The Live Video Desk turns a website visit into a walkthrough: the customer shows you the work on their camera, you scope it live, and you leave the call with the estimate already moving. Fewer wasted drive-outs, faster yeses.
- ✓ See the job live before you quote
- ✓ Cut truck rolls for jobs you can scope on camera
- ✓ Give a same-session estimate while intent is high
- ✓ Fewer no-shows than a scheduled site visit
Recorded the right way — explicit consent and a visible banner
Every call is recorded, and it's honest about it. Before the call starts, the visitor gives explicit on-screen recording consent, and a visible recording banner stays up for the whole call so nobody is surprised. You get the record you need for follow-up and accountability, captured transparently.
- ✓ Explicit on-screen recording consent up front
- ✓ Visible recording banner for the entire call
- ✓ A clear record for follow-up and accountability
- ✓ Transparent with the customer by design
Transcribed, summarized and filed — automatically
The moment the call ends, the recording is transcribed and AI-summarized straight onto the customer's timeline. The estimate, the notes and the next step are all captured without anyone typing them up — so the rep stays on the phone selling instead of writing recaps, and nothing falls through the cracks.
- ✓ Auto transcript of every call
- ✓ AI summary written to the contact timeline
- ✓ Estimate and next step captured with the record
- ✓ No manual recap — the rep keeps selling
A closing tool wired into the whole front office
The Live Video Desk shares the same contact record, timeline and automations as the rest of Nexgen One — so a call becomes a tracked, followed-up customer.
One-click from your site
A button on your website that puts a high-intent visitor live with your rep in seconds — no app for them to install.
Consent-first recording
Explicit on-screen consent and a visible banner on every call, so the record you keep is captured transparently.
Summarized to the timeline
Transcript and AI summary land on the customer record automatically, with the estimate and next step attached.
Questions, answered
Does the visitor need to install an app to start a video call?
No. The visitor clicks a button on your website and is on a live video call with your rep in seconds — right in the browser, with no app to download and no account to create.
Are the calls recorded, and how is consent handled?
Yes. Every call is recorded, and the visitor gives explicit on-screen recording consent before it begins. A visible recording banner stays on screen for the whole call so everyone knows it's being recorded.
What happens to the call after it ends?
The recording is transcribed and AI-summarized straight onto the customer timeline, so your team has the estimate, the notes and the next step without any manual data entry.
What is the Live Video Desk best used for?
It's built to close high-intent visitors while they're ready — virtual estimates and walkthroughs where seeing the job (a roof, a room, a repair) means you can quote without rolling a truck.
Turn a website visit into a signed estimate.
Start a free 14-day trial — no card required — and put a one-click video call in front of every ready-to-buy visitor.
The Live Video Desk is an advanced feature enabled during guided setup. It captures explicit recording consent and shows an on-screen banner on every call to help you meet the consent rules that apply where you operate.